Jive is an online platform that helps companies build connections with their customers with a mobile app and website. The company has offices in Australia, China, France, and the United States. Jive’s cloud-based phone system allows customers to make and receive calls from any location and on any device. It was purchased by a new firm and renamed GoToConnect, which combined Jive’s phone service with GoToMeeting’s online meeting capabilities. Consequently, organizations of various shapes and sizes now have access to an all-in-one communication and collaboration solution. In addition, unlike other VoIP phone service providers, GoToConnect allows all customers, regardless of package, almost unfettered access to all of its services. So whether you’re a little company or a large corporation, GoToConnect can handle all of your communication requirements in one spot.
Pros and Cons of Jive
Pros
- All plans have vital characteristics.
- It’s simple to set up and utilize.
- No additional hardware is required.
- Integration with third-party apps
- Communication that is safe and secure
- Editor for dial plans that is simple to use
- Call routing based on time
- Call reporting and monitoring that is comprehensive
- Auto-attendants indefinitely
- The connection between many offices
- Customer service is available 24 hours a day, seven days
- User manuals and tutorials that are trustworthy
Cons
- There is no free trial available.
- To save recorded calls, you’ll need a separate account.
How Does Jive Measure Up to the Best VoIP Phone Systems?
Jive is no longer merely a vendor of VoIP phone systems. It’s now a force to be reckoned with in the business, thanks to its merger with GoToMeeting’s online meeting software to form the more powerful GoToConnect. In fact, in terms of functionality and cost-effectiveness, our top option RingCentral pales in comparison to GoToConnect. While RingCentral’s most basic plans don’t include video conferencing, GoToConnect does, along with a slew of other valuable capabilities available to all customers, regardless of subscription. Even though RingCentral allows consumers to save money by paying the yearly subscription in advance, GoToConnect is still less expensive in the long run. Between GoToConnect and Nextiva, another of our top recommendations, the latter seems to have a slight advantage. Unlike GoToConnect, Nextiva is pre-loaded with comprehensive communication, collaboration, and CRM solutions. If you work in healthcare, Nextiva is a better option than GoToConnect since its VoIP phone services comply with the 1996 Health Insurance Portability and Accountability Act (HIPAA). This implies that whatever data is saved in the cloud is kept private and secure by Nextiva.
Hardware Requirements for Jive
You may get rid of your cumbersome on-premise PBX gear and replace it with the simplicity of a virtual phone system with GoToConnect. Because calls are sent through the internet, they may be used on nearly any device. As a result, you may make and receive calls from anywhere using your mobile device, a desktop program, or a web browser. Having your calls transmitted via the internet also means you’ll save money since you won’t have to buy specific gear or pay for its maintenance. Consequently, a cloud-based phone system makes it simpler to grow your organization. GoToConnect also has over 180 preset desk and conference phones if you prefer the comfort of conventional office phones. The cost of each gadget varies from $75 to $800.
The VoIP phones from GoToConnect are ready to use straight out of the box. Furthermore, they lack the costly hardware components seen in old-fashioned analog telephones. Instead, they’re included free of charge with GoToConnect’s hosted VoIP services like auto-attendants, free long-distance calling, and voicemail boxes. If you’re transitioning from an on-premise phone system with hundreds of analog phones, GoToConnect can assist you. Analog desk phones may still be used with VoIP. However, an analog telephone converter is required. This special equipment will transform electrical impulses into data packets sent by the virtual phone system. RingCentral or Grasshopper are good options if you’re a solopreneur or have a small remote staff with no need for extra technology. RingCentral is the most excellent VoIP phone system we’ve tested, and it works with any of your current phones. Grasshopper also doesn’t need any extra hardware. To begin making and receiving calls, choose a phone number and download the Grasshopper app. The Grasshopper emblem will display whenever a business call comes in, keeping your professional and personal calls apart.
Pricing at Jive
GoToConnect’s plans are priced depending on the number of users, much as other VoIP solutions. The more staff you have, the lower your per-head costs will be. GoToConnect, on the other hand, is the industry’s most generous VoIP service provider. All customers get access to over 80 services in the company’s two higher tiers, including unlimited call queues, caller ID, and call forwarding.
The pricing is divided into three packages, each of which scales the number of users. The Basic plan is restricted and designed for much smaller businesses, beginning at $22/month for 1-20 users when invoiced yearly (above which the Basic goal is no longer available). The Standard and Premium subscriptions, which start at $26 and $39 a month for up to 20 users, respectively, include all of the bells and whistles. Standard costs $23/month for groups of 21 or more people. Another low-cost option is available to entrepreneurs and small businesses with five to ten workers. Finally, Ooma Office’s most basic plan, which begins at $19.95 per user per month, offers the most bang for your budget. If you desire additional features, you may upgrade to $24.95 per user per month, comparable to GoToConnect’s most basic options.
Jive Setup and Usability
Installing and maintaining GoToConnect’s VoIP phone system does not require technical knowledge. There is a wealth of material available on the internet to aid you. A more comprehensive “setup wizard,” on the other hand, would considerably increase the speed and convenience of installation. Despite the lack of thorough online documentation, GoToConnect’s customer service staff is always willing to provide a hand via several touchpoints. The setup procedure is essentially plug-and-play. As a result, busy teams with little time for fiddling may quickly have their phone system up and running. The setup is so simple that you can send the phones to your remote staff, instruct them to plug them in, and they can start making calls right away. If you don’t have a VoIP phone to connect to, GoToConnect is easy to set up. Visit the online interface, then use a visual editor to set up call routing, and you’re ready to go. Apart from GoToConnect, we suggest Ooma VoIP since it is simple to set up and use. The whole procedure is so simple that you may have your phone system up and running in less than 15 minutes.
Features of Jive
The Jive cloud-based phone system includes everything you’ll need to make and receive calls, whether they’re from inside or outside your organization. Your team may also interact under a single platform now that it’s combined with online meeting software to create GoToConnect. In addition, its all-inclusive subscriptions allow consumers access to tools often charged separately by other suppliers. These include a drag-and-drop dial plan builder that makes it easy to construct and modify call flows for your team.
Time-based call routing is simple to set up so that your customers know when your company is open and when it is closed. Customers all around the nation may phone a local number and have it immediately sent to one of your employees via call routing. The call monitoring solution from GoToConnect allows you to keep track of how each employee handles calls. Built-in analytics, on the other hand, creates reports that are visual representations of how your staff interacts and communicate. Meanwhile, voicemails are immediately sent to your email, allowing you to be informed about critical and urgent things even while you’re not at work. This way, you may access your voicemail from anywhere and contact clients or customers who have an urgent need to speak with you. Auto-attendant, call park, call queues, call waiting, call transfers, do not disturb, call history, and Find Me/Follow Me are other call management capabilities. Premium video conferencing and contact center functions are also available as add-ons with GoToConnect.
You may start meetings right in the web application using video conferencing. It offers one-click screen sharing, so you can quickly go from a chat or a phone to a video conference. You won’t have to switch applications or juggle several tools since everything you need is there in one place. Businesses may also benefit from contact center services, which can help them better serve their consumers. Advanced ring strategies, pre-call announcements, infinite call queues, and wait time announcements are among the contact center features. GoToConnect is adaptable enough to give you the tools you need to expand your company effectively as it develops. Even if it doesn’t have all of the capabilities you need out of the box, GoToConnect can easily be extended by linking it with third-party applications like Salesforce, Zendesk, Slack, Outlook, and many more.
Bundle for Jive Connects
The Jive VoIP phone system and GoToMeeting’s online meeting software are combined in the GoToConnect Connect Bundle. You won’t have to handle many collaboration tools simultaneously this way. Your workers may make or receive calls while also having access to introductory video conferencing services for as little as $19.95 per month. You may add custom hold music, design workflows with the dial plan editor, and make international calls with the Jive VoIP phone system. You may also use call routing to allow your remote employees to receive calls regardless of where they are and to inform your clients whether your firm is closed or open. In addition, connect Bundle will enable you to host a webinar for up to 150 people for video conferencing. This webinar also includes meeting transcripts so you may retain a permanent copy of the information presented.
Enterprise Suite by Jive
You’ll need more than a hosted VoIP phone system to form a productive and cohesive team. The GoToConnect Enterprise Suite is a comprehensive solution that prioritizes customer happiness and staff efficiency. It includes all of the fundamental capabilities of the Connect Bundle, plus updated collaboration tools to fit the demands of your expanding business. The Enterprise Suite contains voice and call management functions, which you’ll discover in Connect Bundle for smooth engagement with your customers. On the other hand, their webinar solution can accommodate up to 3,000 people. You can now turn any area into an intelligent conferencing room with the addition of GoToRoom’s hardware and software combo. You can get all of these features at a lower price with Enterprise Suite. You may work with GoTo to examine your requirements and identify methods to save money without sacrificing quality.
Startup Suite by Jive
The Startup Suite provides more accessible solutions to help you get through the early phases of your organization with ease. This package includes Jive’s customizable cloud-based phone system and GoToMeeting’s online conference software, much as the Enterprise Suite. It also includes GoToRoom, which allows you to transform your room into a professional conference room in a matter of minutes. You can have an introductory video conference using Startup Suite, but it isn’t as powerful as Enterprise Suites. You can only host meetings for up to 250 people if GoToWebinar is not included in the package.
Conclusion
Jive has come a long way since its cloud-based phone system initially entered the market. It’s now branded as GoToConnect, and it includes conferencing facilities, so you can interact and cooperate with your team in one spot. While it does not provide a free trial or version, the extensive list of features it offers sets it apart from the competition. As a result, GoToConnect is a cost-effective and scalable solution for any organization, whether it’s just getting started or trying to grow.
Frequently Asked Questions
Is GoToConnect safe?
A: Yes, GoToConnect is a safe VPN service.
What is GoToConnect?
A: GoToConnect is a company that provides potential new employees with an opportunity to connect with their latest job openings in the area.
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